How to Exchange?
MyMom offers its customers a ’15 DAYS FREE EXCHANGE SERVICE’ wherein you can raise the exchange request of a product within 15 days of its delivery. We accept partial exchanges wherein you can raise an exchange request for one or all products in you order.
- 1. Call us at 03324552455 or write to us at email@example.com to request an exchange. Give us the details of the alternative product/ size/ color that you want to buy.
- 2. Our courier will come to your doorstep.
- 3. Simply handover the old package to our courier.
- 4. We will place the order for the alternative item once we receive the old product.
- 5. You will receive the new item at the fastest time.
In the rare case we can't pick up the item from your location you can ship it back to us on the address mentioned in your invoice through a courier service of your choice. We will reimburse the return shipping charges up to 10% of the product price or Rs.100, whichever is lower. To ensure that we can identify and track the product(s) returned by you, please do inform us of the name of the courier company and the courier tracking number/ AWB number/ Docket number. Please note that we will not be able to initiate the refund process, if we do not have these details. These details can be sent to us via email us at firstname.lastname@example.org or call us on 033-24552455 between 11 AM to 5 PM India Time.
- 1. Please make sure that the products you are returning for exchange are with the tags and the packaging intact, in an unwashed and undamaged condition. Exchange shall be issued after a thorough quality check of the product(s).
- 2. Please note that any product along with a free gift/ combo must be returned in its entirety.
- 3. If any or all products that were originally part of an order placed using a coupon or offer are returned for exchange, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the exchange. If the product(s) returned for exchange are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
No Exchanges accepted for the below mentioned Categories of Products:
- 1. Bath & Skin Care
- 2. Baby Diapering
- 3. Feeding & Nursing
- 4. Baby Food & Food Supplements
Exchange Request for the above mentioned categories are only Accepted in rare cases when:
- The Customer receives wrong item.
- Product is damaged, out of date or with manufacturing/processing defects.